Personally I feel more confused about what Jeff is asking for now. At least in terms of how it relates to the majority of the post, addressing payments and completion.
My availability is December 26th on. I am going to be supporting my own participants during that time. And I will be functioning normally. 🤷♀️
As for what I see around payments and completion, I have not had a client complete yet. I’m sure I can learn from y’all and be prepared for that. I also have not gotten into a regular cadence around checking in on clients for payment. I think this is sort of an unprofessional thing to do. This is why I don’t like utilizing the back office. It’s amateurish and archaic, in my opinion. I have a lot of other thoughts and feelings about the back office and I will save that for another post.