Hey Team – I listened to Jon’s recorded call twice, and with a lot of generosity, graded him a 4.9! He’s literally one point off from having 55 total points, and an average of 5 to pass.
I’m kurfluffled because I could probably find somewhere to be more generous and give him another point, but it wouldn’t address that he didn’t get permission to record, on the recording, and I’ve understood our AC training to be that we don’t pass if there’s no permission to record on the recording.
Need support from team on whether to pass Jon or have him submit another call. Please speak and be known!